FAQ

The start time on your confirmation is the pick-up from the hotel in Ayers Rock Resort not flight time. Please note pick up locations are Desert Gardens, Sails in the Desert, and the Ayers Rock Campground. If you are staying at another location the closest pick-up point will be allocated. 

Please be waiting at the pick-up point 5 minutes before your pick-up time. If we are running more than 10 minutes behind schedule your pilot will give you a bell on the number you have provided.

Unfortunately, due to the distance between Ayers Rock Airport and Alice Springs Airport we do not do pick-ups for scenic flights from Alice Springs (4.5 hour drive away) however we do offer charter flights please contact [email protected] 

Any amendments or cancellations more than 24 hours before the flight will receive a full refund without fees. Changes within 24hrs may incur costs to reallocate aircraft. Any cancellations made within 24hrs of the flight with forfeit the full amount as we have already allocated and prepared the aircraft for the tour.

‘No shows’ and missed pick ups will also forfeit full amounts paid for the same reason.

Safety is our utmost priority at Fly Uluru, for this reason we reserve the right to cancel without refund any passengers more than 10% of their advised weights and which place the available aircraft beyond its maximum weight limits. Please ensure correct weights are given when booking and if you have any concerns call us to discuss.

Any cancellations by our pilots due to weather or maintenance will receive a full refund.

Sunrise and sunset flight times alter thought out the year. For this reason, we update pick up times to suit after bookings have been made. We will let you know within 72 hrs of your booking the new pick-up time. 

Depending on weights for the passengers, we can fit a maximum of 7 people in the high wing plane all with window seats or 4 in the helicopter – one middle seat. 

Seats will be allocated by your pilot to suit balance, loading and fuel in the aircraft. 

Due to the sacred sights around Uluru and Kata Tjuta we do not fly all the way around either formation, the sights to be respected from the air are different from the ground. However if you are a commercial photographer there are additional rules, please see the Uluru Kata Tjuta national park website for more information.

Please contact us directly. Due to the changing conditions with the restrictions around coronavirus we may be able to place you on a standby list for a flight howev

Due to the continuing impacts of coronavirus to our company we do not have any staff full time in our offices, the best contact remains an email; planes [email protected] helicopters [email protected] as the phones are diverted to mobiles we are not always able to assist. Our pilots are the whole package, we fly you, pick you up in the vans, answer the phones and emails all to be able to give you the best experience possible. 

Call to book is embedded in our website and we are unable to change it, an email is preferred at this time. As we require first and last names, weights in kgs, lead travellers contact number and accommodation with the tour and date you require to see if it is possible to add to the schedule.

We have no minimum age for our planes or helicopters, infants under 3 years old fly for free sitting on an adult lap with infant restraint and earmuffs. 3+ years old need to be on their own seat but are allowed on our flights.